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title: "BBVA Germany contact centre team — Stuff That Spins"
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# BBVA Germany contact centre team

**Type:** organization  
## Related Articles

- [BBVA call centre staff develop and deploy AI agents to speed up response times](https://stuffthatspins.com/spin/bbva-call-centre-staff-develop-and-deploy-ai-agents-to-speed-up-response-times) — August 4, 2026

## Related Claims

- Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%

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