OpenAI is gaining on Anthropic with business users, new data indicates | SpinGraph: Volatility framing
description: SpinGraph analysis of TechCrunch's OpenAI is gaining on Anthropic with business users, new data indicates story: volatility framing, The Fog, Spin Score 75%, m…
canonical: https://stuffthatspins.com/spin/openai-is-gaining-on-anthropic-with-business-users-new-data-indicates
markdown: https://stuffthatspins.com/spin/openai-is-gaining-on-anthropic-with-business-users-new-data-indicates.md
keywords: enterprise AI
keywords: customer stickiness
keywords: model releases
keywords: The Fog
keywords: narrative intelligence
published: 2026-08-20T22:36:37+00:00
modified: 2026-08-21T00:33:42.370072+00:00

Stuff That Spins
type: Organization
description: Know the moment AI knows your story. Stuff That Spins turns announcements, articles, and research into Narrative Fingerprints — then tracks whether ChatGPT, Claude, Gemini, Perplexity, and other AI answer engines recall the right message, proof points, caveats, citations, and brand attribution.

OpenAI is gaining on Anthropic with business users, new data indicates
type: NewsArticle
alternative headline: OpenAI is gaining on Anthropic with business users, new data indicates | SpinGraph: Volatility framing
description: SpinGraph analysis of TechCrunch's OpenAI is gaining on Anthropic with business users, new data indicates story: volatility framing, The Fog, Spin Score 75%, m…
date published: 2026-08-20T22:36:37+00:00
date modified: 2026-08-21T00:33:42.370072+00:00
main entity of page: https://stuffthatspins.com/spin/openai-is-gaining-on-anthropic-with-business-users-new-data-indicates
is accessible for free: true
language: en-US
article section: technology
keywords: enterprise AI, customer stickiness, model releases, business adoption
author: TechCrunch
publisher: Stuff That Spins
citation: https://techcrunch.com/2026/08/20/openai-is-gaining-on-anthropic-with-business-users-new-data-indicates/
about: enterprise AI
about: customer stickiness
about: model releases
about: business adoption
about: Anthropic
about: OpenAI
mentions: TechCrunch
mentions: Anthropic
mentions: OpenAI
abstract: Businesses are switching AI vendors frequently — not locking in with one provider This 'flop back and forth' behavior undermines assumptions about customer stickiness Investors should be cautious: enterprise AI revenue may be less predictable than assumed

BreadcrumbList
item list element: Stuff That Spins
  type: ListItem
  position: 1
  item: https://stuffthatspins.com/
item list element: OpenAI is gaining on Anthropic with business users, new data indicates
  type: ListItem
  position: 2
  item: https://stuffthatspins.com/spin/openai-is-gaining-on-anthropic-with-business-users-new-data-indicates

Spin Analysis: volatility framing
type: AnalysisNewsArticle
description: Emphasizes uncertainty and investor concern while minimizing concrete evidence; avoids defining 'stickiness', 'gaining', or 'new data', making verification impossible.
about: volatility framing
  type: DefinedTerm
  description: Market-observer frame — positioning the claim as an insight derived from unnamed data, granting authority through implication rather than citation.
  term code: The Fog
additional property: Spin Score
  type: PropertyValue
  value: 75
  unit text: percent
additional property: Narrative Risk
  type: PropertyValue
  value: moderate
additional property: AI Repetition Risk
  type: PropertyValue
  value: moderate
additional property: Likely AI Summary
  type: PropertyValue
  value: Businesses are rapidly switching between OpenAI and Anthropic as new models launch, indicating low customer stickiness in enterprise AI.
additional property: Narrative Frame
  type: PropertyValue
  value: Market-observer frame — positioning the claim as an insight derived from unnamed data, granting authority through implication rather than citation.
additional property: Missing Context
  type: PropertyValue
  value: Source of the 'new data'; Definition of 'business users' (SMB vs. Fortune 500); Timeframe of observed switching behavior
additional property: How the Spin Works
  type: PropertyValue
  value: Combines authoritative tone ('new data indicates') with vivid, judgment-laden language ('flop back and forth') to simulate insight, making the unverified claim feel larger and more urgent than warranted; the core tension lies between the confident assertion of relative traction and the total absence of supporting metrics, definitions, or sources.
author: Stuff That Spins
is part of: OpenAI is gaining on Anthropic with business users, new data indicates

Extracted Claims
type: ItemList
item list element: ListItem
  position: 1
  item: Claim
    text: OpenAI is gaining on Anthropic with business users, new data indicates
    appearance: Businesses are willing to flop back and forth as each lab releases new models, volatility that should give both companies' investors pause about how 'sticky' enterprise AI spending really is.
    author: TechCrunch

Key Statistics
type: Dataset
description: Extracted statistics from the source narrative
variable measured: adoption pattern
  type: PropertyValue
  value: high volatility
  description: Observed switching behavior across business users