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Source AWS Machine Learning Blog aws.amazon.com Company Blog
October 27, 2026 ai_technology enterprise_ai

AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

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Overview

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what's possible in customer experience.

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