California Puts a 15-Minute Clock on AI Customer Service Handoffs
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It’s fairly common in the age of artificial intelligence and agents for AI to handle routine customer service faster and cheaper than a call center, but the customer on the other end can get stuck in a loop of menus and canned answers with no way to reach a person. Starting Jan. 1, 2027, a […] The post California Puts a 15-Minute Clock on AI Customer Service Handoffs appeared first on PYMNTS.com.
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