Email-to-Case

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Email-to-Case routing address missing from From dropdown when forwarding or replying from the Emails related list - Salesforce

A minor UI bug in Salesforce's Email-to-Case feature prevents users from selecting the designated routing email address in the 'From' dropdown when forwarding or replying to emails via the Emails related list.

Spin 5% Claim Present in Source

Salesforce AI via Google News

Published Sep 24, 2026 · Analyzed Oct 7, 2026

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01 Email-to-Case routing address missing from From dropdown when forwarding or replying from the Emails related list

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