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4 results for “EricaAssist”
Bank of America embeds generative AI into customer service tools
Bank of America has integrated generative AI into its internal customer service tool EricaAssist to provide call center agents with real-time client insights, scaling the capability to 18,000 employees.
Jul 23, 2026
Bank of America upgrades customer service employee tool
Bank of America integrated generative AI into its internal customer service employee tool, EricaAssist, to accelerate response times for client inquiries.
Jul 23, 2026
Bank of America upgrades customer service employee tool
Bank of America enhanced its internal customer service tool EricaAssist with generative AI to accelerate employee response times to client inquiries.
Jul 22, 2026
Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster
Bank of America upgraded its internal AI assistant EricaAssist with generative AI to accelerate employee access to client-relevant information, aiming to improve real-time service personalization.
Jul 21, 2026