SPIN Unprocessed July 30, 2026 ai_technology research
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
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arXiv:2607.26060v1 Announce Type: new Abstract: LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment. We present a two-part contribution for large-scale chatbot validation. First, we introduce a methodology for creating high-fidelity synthetic customer agents (SCAs) as digital twins, grounded in real transactional and conversational data, that enables automatic generatio
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