Now I understand why bunq's AI resolves 87% of incidents.
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My mum was opening an account as a senior citizen; she found the video verification difficult, her application was rejected twice, and now we’re still waiting for the third attempt. She tried to ask for help from a human agent, but their AI kept turning her down, in breach of EU regulations on AI, because their AI refused to put her through to a human agent. Now, on the third attempt, they’ve sent me a message saying her application has been rejected without giving any reasons, but the verificat
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