SPIN Unprocessed October 23, 2026 ai_technology research
SIM-UT: A User Simulation based Evaluation Framework for Medical Triage Chatbots
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arXiv:2610.30412v1 Announce Type: new Abstract: LLM-based chat agents are increasingly used for complex, multi-turn, multilingual medical triage in low- and middle-income countries (LMICs), yet evaluation methods focus on single-turn, English-only benchmarks that primarily test the chatbots' knowledge. In practice, users are often confused, overwhelmed, or emotionally vulnerable, giving unclear, misspelled single-word answers or long messages in regional dialects, and the context of a conversati
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