SPIN Unprocessed October 23, 2026 ai_technology research
TauIndianBankBench: Procedure-Aware, Action-Oriented Evaluation of Tool-Using Conversational Agents
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arXiv:2610.30161v1 Announce Type: new Abstract: Many Indian banks serve customers through FAQ pages and scripted chatbots. Assistants based on language models could respond faster and carry out requests such as blocking a card, but only if they give correct information and follow the bank's rules. These rules prescribe a procedure, a set of required steps, such as obtaining a closure quote before closing a deposit. Adapting models to this domain requires measuring how well they follow the proced
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