Citi Product Change DP for AAdvantage Platinum Select - Offered Then "Denied"

Overview

My AAdvantage PS card hit the year mark earlier this month. I received the "congrats on your anniversary" email along with an unsolicited CLI. Citi just announced new benefits on the card along with increased AF (AF increase wouldn't affect me til next year). I asked chat for product change options and was offered all the AAdvantage cards, AT&T, and Strata Elite. I wanted the Strata Elite to grab the Splurge and Hotel credits for this calendar year. I also wanted to use the spe

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